"It is the greatest of all mistakes to do
nothing because you can do only a little.
Do what you can."
--Sidney Smith
"Every man [sic] takes the limits of his field
of vision for the limits of the world."
--Arthur Schopenhauer
Many of the lawyers I coach feel stymied in their efforts
to successfully market their services. Some are blocked
by the perception of what marketing entails. They see it
as a succession of uncomfortable cold calls - and as
anything but professional. Most feel that it's simply
not possible to fulfill billable hour requirements, attend
to their families and also find time for marketing
activities.
One of the interesting things about this situation is
that most of these attorneys actually have many
opportunities to market their services which don't require
the burden of substantial amounts of additional work.
Marketing is so much easier if you are aware of all the
things you're already doing that have the potential to
promote your work, and all the opportunities for
marketing that occur in your day-to-day interactions
with others.
Here are 12 tips for the lawyer who knows s/he needs
to market but doesn't have the time:
1. REDEFINE MARKETING
- Marketing is developing a sense of yourself and
your strengths and communicating this to others
with the goal of helping them solve a problem.
- Many lawyers avoid marketing because they define
it as repugnant. Few attorneys go into law in
order to make cold calls or push to close a sale.
- Certainly cold calling may be one marketing
strategy you could choose. But there are
many ways to communicate your unique expertise
and talent.
- Stop telling yourself you have to be a superstar
to market. There is no one "right way."
Marketing is only effective if you do it - and
you're far more likely to do it if your
marketing activities fit comfortably in your life.
2. TAKE CONTROL
- These days it's not realistic to say you don't have
time to market. Instead, consider how you can best
use the time you have to do what must be done.
Ask yourself, "If my life depended on getting around
this "reality," what would I do?"
- Even more importantly - marketing is the best way to
implement your career plan and control your life.
Clarifying your vision of your "perfect" client and
developing a solid sense of your strengths and the
work you want to do empowers you to further your own
success.
- Designing your career, developing a network consistent
with your goals, and acquiring a client book are the
pathways to real career autonomy.
3. CHOOSE THE RIGHT STRATEGY FOR YOUR GOALS
- Before they can hire you, prospective clients must be
aware of you and perceive you to have the expertise
they need. You can become more visible and credible
by writing articles for publications read by your
market, giving speeches at their trade association
meetings, sending newsletters to targeted companies
and hosting seminars for industry leaders.
- But credibility isn't enough to get you hired.
Direct contact is essential for building the
relationships you'll need to get hired.
- Cold calling, warm calls, arranging an appointment,
sending a personal letter of introduction and
meeting for lunch or coffee are all ways of making
contact.
- But the single most important part of your strategy
is networking.
4. NETWORKING DEVELOPS AND MAINTAINS MEANINGFUL
RELATIONSHIPS
- Networking is a sincere and consistent effort to help
others with the hope that they will, in turn, help
you. You can help people in your network by
providing them with information, introductions, ideas,
referrals, advice, emotional support and free PR.
Your hope is that they, in turn, will reciprocate.
- The most important skills in relationship building are
active listening and showing that you understand the
other person's situation and experience. Women, in
particular, usually have finely honed these skills.
It's useful to remember that many marketing activities
come quite naturally to you.
5. FOLLOW THE "RULES OF ROMANCE"
- Management consultant and author David Maister
encourages lawyers to approach prospects and
clients as people with whom you'd like to have a
long-term romantic relationship. Maister's rules are:
> communicate honestly
> listen and work to understand
> communicate frequently
> be supportive and understanding, not critical
> genuinely care about the relationship
> express appreciation
6. PLANNING IS ESSENTIAL
- Without a plan, most lawyers won't market because they
view it as difficult or unpleasant. But developing
your own individual marketing plan enables you to
make optimal use of the time you have and to avoid time
wasters that don't fit with your priorities.
- A marketing plan also allows you to stop thinking about
marketing as an overwhelming project and instead to
break it down into small action steps that you can
easily accomplish.
- Many lawyers find that coaching enables them to develop
a realistic plan, break marketing activities into
manageable action steps and successfully follow through.
7. PLAN MARKETING WITH YOUR WHOLE LIFE IN MIND
- In order to achieve career success without sacrificing
a fulfilling life, it's critical to design your career
by taking your whole life into account.
- At least once a year, take the time to write out all of
your important life roles (as parent, partner, child of
aging parent, lawyer, friend, community member, person
who needs to nurture your health and outside interests.)
Ask yourself what you want to accomplish in each of
these roles during the coming year. What do you have
to do to accomplish these goals?
- Refer to your life plan as you schedule your monthly,
weekly and daily planner.
8. EMPHASIZE ACTIVITIES THAT FULFILL MULTIPLE GOALS
- Changing your concept of marketing can change
your feelings, attitudes and behavior. Once you've
redefined marketing, you can become aware of all of
of the opportunities for marketing that were there
all along.
- There are a multitude of activities that allow you
to be with your family and contribute to your community
while marketing your skills. What if you took your
children to a fund-raiser for a homeless shelter that
was sponsored by a company in your target niche?
- Marketing is more of a mindset than the ability to
devote time to particular tasks. Once it becomes
a natural part of your daily activities, time becomes
less of an issue. You begin to realize that you have
opportunities to market in almost every context in
which you interact with people.
9. BALANCE AND FLEXIBILITY ARE CRUCIAL
- When we allow work to consume our lives, we tend to
become myopic and ungenerous. A normally thoughtful,
considerate person can find herself being brusque,
not returning phone calls, or focusing only on business
matters when talking to a client who's just told you
that her mother is critically ill.
- It's essential to maintain sufficient balance and
flexibility to behave like the caring person you
really are. Simply treat others the way you'd like
to be treated.
10. LEVERAGE
- A single work project can be recycled into a plethora
of marketing activities. Consider inviting a group
of clients to a presentation about the ways in which
your project is relevant to them. Submit an article
about the project to your niche's industry publication
-- and make sure it's published in your firm's
newsletter as well. Contact organizations like Fulcrum
and offer to speak on the topic. You can make this the
core of a speech you deliver at other meetings your
niche attends.
- Leveraging is a way to get maximum usage out of the work
you're already doing. It's a great time saver.
11. RECOGNIZE THE RESOURCES YOU ALREADY HAVE
- To begin, make a list of all the people you used to
know, those you currently know, those who know you
and those you would like to know.
- It's often the case that if you list all the people
connected with your network members, you'll find a
route to the people you want to meet - such as the
new corporate counsel of a major player in the industry
you represent.
- To build and maintain relationships with selected
people in your network, you can sit on boards,
participate in volunteer activities, serve on
industry committees, and maintain regular contact
through phone calls, e-mail, and lunches. If a
particular relationship deepens, consider inviting
that person along with his or her family to your
home.
12. BE PATIENT
- Don't expect instant results from your marketing
activities. If you do, you'll get discouraged
and give up too quickly. Keep in mind that it
takes a long time for marketing activities to
bear fruit. Right now you're just planting seeds.
Persistence and patience are key.
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