A clinical psychologist provides ten helpful
hints for striking a delicate balance.
Electronic communication has freed many
attorneys to do a significant portion
of their work from home. You can
telecommute part of the time if you
work for an organization, or you might
be running a solo practice out of your
home.
The advantages of working from home are obvious:
You can be far more available to children or elders
who need your care, you may be able to pay less for
child care, you don't have the hassle of a daily
commute, you can continue to work effectively even
if health problems limit your ability to travel, you're
spared at least some office politics, you're often able
to focus without interruptions, and you have greater
control over your physical surroundings. You're a
whole person - your life can't be compartmentalized
into separate boxes of work, family, and so on.
Working from home has its downside as well. The
absence of physical distance between work and home
can sometimes allow work to take over your life.
It's easy to find yourself perpetually running to the
phone or fax, checking your e-mail, and thinking,
eating, and breathing work. Then you're never really
with the people who motivated you to stay home in the
first place.
Here are ten things you can do to keep work from
overtaking your life:
1. PLACE
Designate a private work space. Even if you meet with
clients elsewhere (for example, a conference room at
a law firm), your home office needs to be separate
from the living space in your home. Psychologists
have long known that your environment serves as a
cue for a particular behavior. You want your work
space to signal you to focus on work - this will
make you more efficient and effective. Similarly,
you don't want to think about work when you're
reading to your children or trying to go to sleep, so
keep work cues out of those spaces.
It's also easier to stay organized if you have one
space for your work equipment and materials. You'll
need phone and fax lines separate from those for
your family. You don't want to be waiting for your
teenager to get off the computer when you need to e-mail
a client or have your three-year-old answer a client's
call. Maintaining an office space - preferably with
a door you can close - allows you to manage the "spread"
of work into all the corners of your life.
2. TIME
Plan your work schedule together with all of your
activities, including work and non-work activities.
This is most effective when you've written out your
goals for each of your life roles, as well as the
activities that will enable you to accomplish
these goals.
Designate specific hours when you will be working,
and communicate them clearly to your family. If
family members don't view your time in your home
office as equivalent to the time you'd spend at
an office away from home, you'll be dealing with
ongoing interruptions. The accumulating frustration
you'll feel is bound to interfere with your
concentration and efficiency. Trying to deal with
both clients and children simultaneously can easily
make you resentful of both.
Decide beforehand what constitutes an emergency
for which you're willing to be interrupted. Teach
your child care provider about your rules for
privacy and interruption. It may take your children
a while to get used to the idea that you're
not available when you're still in the house, but
if you and your caregiver are persistent, your children
will adapt.
Sometimes it's helpful to actually change into your
"work" clothes before going into your home office.
Even casual outfits will communicate to your family
that you're really going to work. It's also another
cue for you to focus.
3. ACCESSIBILITY OUTSIDE OF WORK HOURS
Managing schedule-creep is difficult for every attorney.
To combat those clients or partners who expect you to
be available according to their needs, decide when you
won't work. Establish criteria for emergency
interruptions during these hours. Learn to say things
like "I'll be happy to get to that on Monday" when
you're asked at 4:45 on a Friday to write a memo
immediately.
If you receive a business call when you're at home
but not working, first decide if the matter is
sufficiently urgent for you to work during your
family or personal time. If it is, take the call in
your home office.
4. BE UP-FRONT WITH CLIENTS
Most attorneys who work from home find that their work
with clients benefits from being clear about their
work circumstances. Clients may worry about your
accessibility when you decide to work from home;
being responsive to their calls reassures them that
your commitment to providing them with the best possible
counsel remains unchanged. Informing your clients about
your work arrangements saves you from having to explain
why they hear your children playing in the background.
As your clients see that the quality of the service
you provide is consistent, they'll learn to tolerate
the household sounds.
5. FIND OTHER WAYS TO BE RESPONSIVE TO CLIENTS
If you can't respond to a legitimate client need, make
sure someone else can. there's no reason why you
can't share responsibility for client coverage with
one or more other attorneys in your organization.
As long as you coordinate schedules so that someone
will be available to provide an appropriate and
timely response, you can be sure your clients' needs
will be served without having to sacrifice the values
that led you to work from home.
6. STAY CONNECTED
Whatever the reasons for your decision to work from
home, it's essential for you to stay connected to your
professional community. If you continue to work for a
firm or organization, stay active in committees so that
you can have some control over your perceived presence
in the firm. Since it is typical for a partner
to assign work to the first person (s)he sees after
a need arises, maintaining your visibility is necessary.
If you're not physically present, you must have some
way of staying on the mental radar screens of people
in your organization. Maintaining regular e-mail
and phone contact, scheduling lunches, and alerting
partners to your interest in and availability for new
projects are useful ways of ensuring you don't become
"invisible."
If you don't work in an organization, it's crucial to
maintain your network. Stay in regular contact - both
electronically and in person - with people in your
network. Continue your efforts to expand your network
based upon your strategic career goals. Schedule
regular lunches, participate in bar association
activities and committees, and attend the trade
association meetings of your market. Not only is this
good for business, but you'll get the stimulation
only colleagues can provide.
7. DO A THOROUGH ASSESSMENT OF YOUR TECHNOLOGY NEEDS
To work at home, you must be equipped to work effectively.
Make sure you have the state-of-the-art technology
necessary for providing quality client service. If you
work for a firm or organization, make business case
for why they should provide the equipment. (You don't
need to become a technology expert - there are plenty
of people to advise you.
8. CONSIDER VIRTUAL ASSISTANTS
Find ways to gain access to the support staff at your
firm or organization. If you can't, consider hiring
a virtual assistant. Virtual assistance is a fairly new
administrative profession. Virtual assistants (Vas)
provide administrative support using phone, fax, and
e-mail. They support their clients without having to
set foot inside the client's offices. Vas understand
all confidentiality requirements and are highly skilled.
By using Vas to handle administrative issues, you will
be making the best use of your time. To find a well-
trained VA, go to www.assistu.com.
9. MAKE A BACKUP PLAN FOR CAREGIVING
If you're working at home in order to assume caregiving
responsibilities, you'll need to have a backup plan
should a legitimate work emergency arise during your
"off" hours. You need to be as free of worry as
possible at all times - free of worry about work when
you're providing care and free of worry about loved ones
when you're working. This is the best way to be efficient,
effective, and successful in all of your efforts.
10. GET SUPPORT AND GUIDANCE
Remember - you're a pioneer. Previous generations did
not do what you are doing. You're negotiating balance
issues, convincing partners and clients that this
arrangement will benefit them as well as you, and
coping with isolation. To help you cope, consider
joining a support group of other attorneys working at
home. And a coach can help you craft a plan for a
work-at-home arrangement that works for you. The ability
to work from home can offer wonderful advantages - as
long as you master the challenges.